eStatements FAQs

Q. What are eStatements?
A. eStatements are a service that allows you to view your monthly statements and year-end tax forms from Online & Mobile Banking. The online versions replace the mailed, paper versions and are, environmentally friendly, secure, easily accessible, fast, and free.

Q. How do I enroll in eStatements?
A. In order to receive eStatements you need to be enrolled and active in our Online & Mobile Banking service. You will select Documents within the account for which you want to receive the eStatement. You will receive a confirmation email from us when your enrollment has been completed.

Q. How do I access my eStatements?
A. When your statement is ready, you'll receive a courtesy email letting you know that your eStatement is available for viewing. To access your statement, log on to Online or Mobile Banking, and select the account for the statement you want to view. It's that quick and easy!

Q. Will I continue to receive paper statements once my eStatement service is set up? 
A. No, once you have completed the enrollment process, paper statements are no longer produced for your account(s).

Q. What accounts are eligible for eStatements?
A. All of your deposit accounts (with the exception of Certificates of Deposit) and credit accounts are available for eStatements.

Q. How long will my eStatements be available? 
A. Your eStatements are available for 24 rolling months from the date you sign up.

Q. How do I print my eStatements?
A. If you are viewing your eStatements from a laptop or desktop computer, and you have a printer, you can print your eStatements documents directly from your browser.

Q. Can I save my statement and PDF attachment on my computer or other storage device? 
A. Yes, in fact, we recommend that you save your monthly statements on your computer, a flash drive, or other storage device so you can easily retrieve them in the future. To save a copy of your eStatement, or online tax forms open the pdf, choose "File" then "Save As" and specify where you want the document saved on your storage device. 

Q. What if I don't receive an eStatement notification when expected?
A. If you do not receive your eStatement notification when it is normally sent, please check to be sure your email mailbox is not full and that your email address has not changed. You should also make sure that the email address we use to send your eStatement notifications does not block certain emails as SPAM or "Junk Mail."

Q. What if I change my mind and want to go back to paper statements?
You can cancel your eStatements delivery at any time. To do so, log in to Online or Mobile Banking and go to the Documents menu within the account for which you want to make the change. Or, you may write to us at Brookline Bank, eStatements, P.O. Box 470469, Brookline, MA 02447-0469, call our Customer Service Center at 877-668-2265 or send us a secure message via Online or Mobile Banking.

Q. Is there a deadline to opt-in for online tax forms?
 You must opt-in by December 27th of the tax year being reported.  If you opt-in after this date, you will receive that year's tax forms via U.S. Mail, and online forms for the following tax year.