Frequently Asked Online & Mobile Banking Questions

Q: What can I do with Online & Mobile Banking?
A: You can view account balances and transaction history, transfer money, pay bills and download transactions to financial software and much more.

Q: How do I select or change my Username and Password?
A:  For complete information on creating secure login information, learn more here.

Q: How current is my banking information?
A: Your account information is updated every business day with new transactions that were posted to your account the previous business day.

Q: What accounts will I be able to access through Online & Mobile Banking?
A: You can access your checking, savings, and loan accounts from Online & Mobile Banking. They are intended to give you as much access, security, and versatility as possible.

Q: What formats can I download my transaction history in?
A: Online Banking supports downloads to Quicken® (QFX), QuickBooks® (QBO or IIF) and will also export file formats for personal finance (QIF), spreadsheet (CSV), or word processing (txt).

Q: Can I schedule future transfers?
A: Yes, you can schedule immediate, future, and recurring transfers.

Q: How long can I be inactive before being logged out of Online & Mobile Banking?
A: The inactivity time-out default is set for 10 minutes.

Q: What happens if I forget or lose my password?
A: Just call Customer Service at 877-668-2265 and we will take you through the steps needed to log in to Online & Mobile Banking.